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Vacancy - Customer Service Advisor - Practice Support

Full time (Permanent)

Customer Service Advisor - Practice Support

Please note this role is known internally as Practice Support & Development Advisor.

Here at Simplyhealth we are proud to be the leading provider of everyday health cash plans, dental payment and pet health plans. We ensure people in the UK have access to the support they need, when they need it and at a price they can afford. We truly believe we can make a difference and help our customers make the most out of life.

The role

As a Practice Support & Development Advisor you’ll be the first point of contact for our Dental Practice clients, providing a high level of customer service both over the phone and via written correspondence that delivers a positive experience at each interaction.

Alongside the excellent customer service you provide you’ll also work closely with designated Sales Consultants where you’ll be allocated a number of practices to provide an account management service, allowing you to build strong trusted relationships and enhance the profile of Simplyhealth and our Denplan product.

To be successful in this role you’ll need previous customer service experience and be comfortable working in a high pressure environment. You’ll be someone who always wants to go the extra mile for our clients and also have a passion for working together to proactively increase the performance of our dental plans.

On occasions you’ll also get the opportunity to attend dental practices and events therefore a full UK driving licence is required.


We provide a range of benefits to complement your lifestyle and promote your health and wellbeing. These include:

  • 28 days holiday plus bank holidays plus the option to buy an additional 5 days!
  • Employer Contributory Pension scheme upto 10%
  • First Home, Rental Deposit or Student Loan Repayment Scheme
  • Free Simplyhealth Cash Plan or Dental Payment Plan from day one
  • £500 flexible benefits pot - you choose what to spend it on (PMI, Travel Insurance, Retail Vouchers, Learning Fund plus more!)
  • Life Assurance at 4 x basic salary
  • Access to a range of discounts on shopping, travel, dining, entertainment etc.
  • Plus many more!

About Us

At Simplyhealth we have been helping people access affordable healthcare for nearly 140 years.

Our resources allow us to look after over 6,500 member dentists, 13,000 corporate client relationships and over 3 million individual customers.

Our future success and performance will enable us to deliver our ongoing pledge to donate 10% of our profits to charity every year, supporting health-related charities that share a similar outlook to us and a dedication to helping people with everyday health conditions to make the most of life.

Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment

Please let us know if you require any alterations or adjustments to support you through your recruitment journey with us, our email address is:

This opportunity is closed to applications.