Vacancy - 2nd Line Support Analyst
2nd Line Support Analyst
We are looking for a 2nd Line Support Analyst to join the team in Winchester.
You’ll provide both technical and operational support for all Simplyhealth Professionals employees and customers where appropriate by providing appropriate advice and guidance on IT Solutions for both colleagues and customers.
In this role you’ll assist with the day to day management of all support calls allocated to the IT Response Team, ensuring defects receive prompt and effective attention in priority order to minimise the impact on our customers.
What we’re looking for:
- Proven experience of working in a 1st, 2nd and/or 3rd line support team
- Demonstrable commercial experience
- Excellent written and verbal communication skills
- Microsoft Office Suites
- Windows based Operating Systems
- Hardware maintenance
At Simplyhealth we have been helping people access affordable healthcare for nearly 140 years.
We are proud to be the leading provider of everyday health cash plans, dental payment and pet health plans. Our resources allow us to look after over 6,500 member dentists, 13,000 corporate client relationships and over 3 million individual customers.
Our future success and performance will enable us to deliver our ongoing pledge to donate 10% of our profits to charity every year, supporting health-related charities that share a similar outlook to us and a dedication to helping people with everyday health conditions to make the most of life.